1) Do you sell only authentic Rolex watches?
Yes. We sell exclusively authentic Rolex timepieces. Every watch is verified at an official Rolex boutique and cross-checked by independent expert collectors.
2) How do you authenticate each watch?
Each model undergoes inspection by certified specialists and is matched against Rolex records and reference standards. We eliminate even the slightest risk of counterfeits — precision and authenticity are non-negotiable for us.
3) Why are your prices lower than other boutiques?
We are one of the fastest-growing Rolex online retailers. Our strategy is to price below market in order to build a strong community of clients. We remain profitable because we purchase directly from private owners at favorable terms and handle authentication ourselves.
4) Who typically sells their Rolex to you?
Often, they are people who received a watch as a gift but never wore it:
- Women whose style the piece didn’t suit
- Men who preferred a different reference
- Collectors refreshing their collections
-
Heirs who prefer liquidity over ownership
5) Do you buy only Rolex?
Yes. We specialize exclusively in Rolex.
6) How can I offer my Rolex for purchase?
Email support.chronotique@gmail.com with photos, model details, condition notes, and any documents. We’ll call you back to discuss next steps.
7) How much do you pay when you buy a watch?
We purchase at below market value, since we assume the costs of authentication, servicing, storage, and resale — but we ensure a fair and prompt settlement.
8) Can I visit you for an in-person evaluation?
Yes. Private appointments can be arranged. Please call us in advance at +372 5387 4499.
9) How much is shipping?
A flat rate of $150 anywhere in the country. Each shipment includes premium handling and full-value insurance.
10) What are delivery times?
Typically 7–14 business days, depending on your region.
11) Can I track my shipment?
Yes. You’ll receive a tracking number and can monitor your parcel in real time.
12) Do you ship internationally?
Yes, we provide international delivery.
13) Which payment methods do you accept?
We accept major credit/debit cards, bank transfers, and PayPal.
14) Do you offer cash on delivery?
No. Due to the nature of our items, we ship only after secure prepayment.
15) Do your watches come with a warranty?
Yes. Every watch includes a certificate of authenticity plus our own 12-month warranty on movement performance.
16) Do you sell new watches?
Occasionally we source unworn pieces, but most of our catalog features pre-owned Rolex watches in pristine condition.
17) What condition are your watches in?
All timepieces are meticulously inspected and serviced. Even pre-owned watches are offered to look and perform as new.
18) Why is it smart to buy Rolex from you?
✔ Prices below boutiques
✔ Verified authenticity
✔ Warranty included
✔ Insured, fast delivery
✔ Trusted reputation
19) Do you work with collectors?
Yes. We collaborate with collectors, helping them source rare references and rotate their portfolios.
20) Can I sell a watch without documents?
Yes. Documentation helps, but it’s not essential. Our experts can authenticate without original papers.
21) What if a watch turns out to be counterfeit?
We never purchase counterfeits. If a watch fails authentication, it is immediately returned.
22) Why does shipping cost $150?
Because it includes premium insurance, secure packaging, and specialized handling to guarantee your watch arrives safely.
23) How quickly do you respond to emails?
Usually within 1–2 hours during business hours.
24) What’s the fastest way to reach you?
Call +372 5387 4499.
Business hours:
- Mon–Fri: 10:00–20:30
-
Sat–Sun: 10:00–17:00
25) Can I return my purchase?
Yes. Returns are accepted within 14 days, provided the watch remains unworn and all protections are intact.
26) Why do your watches sell so quickly?
Because our prices are compelling and our curation is selective. Many pieces sell faster than we can list them.
27) Do you offer trade-ins or part exchange?
Yes. We consider trade-ins toward another Rolex, subject to evaluation.
28) Which models are most popular?
Our clients’ favorites include the Submariner, Datejust, Daytona, and Oyster Perpetual.
29) What makes your store unique?
We don’t just sell watches — we build a community of Rolex connoisseurs, offering trust, transparency, and the best conditions on the market.
30) Where can I view available models?
We update our stock daily on the website. For the latest arrivals, follow us on our social channels.
📧 Email: support.chronotique@gmail.com
📞 Phone: +372 5387 4499
🕑 Business hours: Mon–Fri 10:00–20:30 | Sat–Sun 10:00–17:00
