Refund policy

30-Day Return Policy

At Chronotique, we want you to be fully satisfied with your purchase. That’s why we offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

  • Item must be in the same condition as you received it — unworn or unused
  • Must include tags and original packaging
  • Must be accompanied by the receipt or proof of purchase

To start a return, contact us: chronotique.info@gmail.com


If Your Return is Accepted

  • A return shipping label will be provided
  • Detailed instructions on how and where to send your package

⚠️ Items sent back without first contacting us will not be accepted.

Questions? Email us: chronotique.info@gmail.com


Damages and Issues

Please inspect your order upon receipt. If the item is defective, damaged, or you received the wrong item, contact us immediately. We will evaluate and resolve it quickly.


Exceptions / Non-returnable Items

We do not accept returns for:

  • Perishable goods (food, flowers, plants)
  • Custom or personalized products
  • Personal care items (cosmetics, skincare)
  • Hazardous materials (flammable liquids or gases)
  • Sale items or gift cards

If you're unsure, contact us before initiating a return.


Exchanges

The fastest way to get the item you want is to return the item you have and make a separate purchase once your return is accepted.


European Union – 14-Day Cooling-Off Period

If your order is being shipped to the EU, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification.

  • In the same condition as received
  • Unworn, unused, with tags and original packaging
  • Include receipt or proof of purchase

Refunds

Once we receive and inspect your return, we will notify you. If approved, you’ll be refunded to your original payment method within 10 business days. Please note: your bank or credit card provider may take additional time to process.

If more than 15 business days have passed since approval and you have not received your refund, contact us: chronotique.info@gmail.com