Privacy policy

 

Last updated: 24.06.2025

This Privacy Policy describes how Chronotique® (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, make a purchase, or otherwise interact with our services (collectively, the “Services”).

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make changes, we will update the “Last Updated” date at the top of this page.

Information We Collect

Information You Provide Directly

  • Contact details: name, address, phone number, email.
  • Order details: billing and shipping address, payment confirmation.
  • Account information: username, password, security details.
  • Customer support messages: information you include when contacting us.

Information Collected Automatically

When you browse the Site, we automatically collect certain data, such as:

  • Device and browser type,
  • IP address and network information,
  • Usage activity (pages viewed, interactions).
    We use cookies and similar technologies to improve your experience and analyze how our Services are used.

Information from Third Parties

We may receive information from:

  • Payment processors (to confirm successful transactions),
  • Shipping providers (to complete deliveries),
  • Analytics and marketing partners (to understand customer behavior).

How We Use Your Information

We use personal information to:

  • Process and fulfill your orders,
  • Provide customer service,
  • Communicate with you regarding purchases, returns, or account activity,
  • Improve and personalize your shopping experience,
  • Send marketing communications (with your consent),
  • Detect and prevent fraud or security risks,
  • Comply with legal obligations.

Cookies

Like most websites, we use cookies to:

  • Remember your preferences,
  • Improve the functionality of the Site,
  • Analyze traffic and usage patterns,
  • Provide personalized content and offers.

You can manage or disable cookies in your browser settings. Please note that some features may not function properly if cookies are blocked.

Sharing of Personal Information

We may share your data with:

  • Service providers: payment gateways, shipping companies, IT and analytics services,
  • Business partners: for marketing purposes (with your consent),
  • Authorities: where required by law or legal process.

We do not sell your personal information.

Data Retention & Security

We retain your personal information only as long as necessary to:

  • Maintain your account,
  • Fulfill orders,
  • Comply with legal obligations,
  • Resolve disputes,
  • Enforce agreements.

We apply appropriate security measures, but no system is 100% secure. Please keep your account credentials safe.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you,
  • Request correction or deletion of your data,
  • Request a copy (data portability),
  • Withdraw consent for marketing communications,
  • Restrict or object to certain processing activities.

To exercise your rights, please contact us at chronotique.info@gmail.com

We may need to verify your identity before fulfilling your request.

Children’s Privacy

Our Services are not directed to children, and we do not knowingly collect data from individuals under the age of 16.

International Users

Your data may be transferred and processed outside your country of residence. Where applicable, we rely on lawful transfer mechanisms to safeguard your information.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

📧 Email:  chronotique.info@gmail.com

📞 Phone: +372 5387 4499